Return & Refund Policies
At Studio Ochre, we take pride in the exceptional quality of our handcrafted furniture. Every product at Studio Ochre is handcrafted by skilled leather craftsmen with an aim to create high quality long-lasting goods that will be used and loved for years, and eventually passed on to the next generation. Ever since our inception, we have continually designed exciting new products and expand our offerings as we believe there is no end to furniture designs. We choose carefully from the materials we use and the suppliers we trade with, to the artisans we hire and the alliances we join.
Our commitment to the best quality and most durable product at a fair price is paramount, and we strive to create goods that live up to both our high standards and your high expectations.
Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.
We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us immediately. Furniture that is refused because it does not fit through an entryway/entrance/doorway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will offer replacement or refund at our discretion for any defective items/goods damaged in transit within 15 days of the receipt of the furniture back to our warehouse. This means that once the refund is approved, the customer will get the refund within 15 days in his/ her account. For merchandise picked up at home, refunds will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.
Since mostly all of our furniture is customized as per your specifications, the production begins immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE MOOD CHANGE RETURN/ EXCHANGE POLICY.
For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with multiple ply corrugated boxes or wooden crates. We understand that these boxes and crates make the packaging bulky, however they are absolutely necessary for securing the product. These crates may cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the Studio Ochre customer care immediately by the customer. The description of defect / damage should be mentioned on the Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Studio Ochre. You are requested to cooperate with them and not force them to open the crates, packages etc.
We accept returns only in case of damages in-transit or manufacturing defects. Apart from this situation, any item cannot be returned. Items are returnable only if unused, in the state you received it, and in the original packaging.
Items sold under “Clearance Sale/Festive Sale/Heavily Discounted/Final Sale” section will not be refunded. Any damages in-transit or manufacturing defects pertaining to those items will be repaired